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What is your company ?

CLM is a intelligent manufacturing enterprises, which specialized in tunnel washer system, high speed ironer line, logistics sling system and series products research& development, manufacturing sales, the intergrated planning of widom laundry and supplied all line products.

How many employees are there in your company, and how long have you established ?

CLM has more than 300 workers , Shanghai Chuandao was established in March 2001, Kunshan Chuandao was established in May 2010, and Jiangsu Chuandao was established in February 2019. The current Chuandao production plant covers an area of 130,000 square meters and a total construction area of 100,000 square meters.

Do you have a minimum order quantity ?

No,1 unit is acceptable.

Can you supply relevant documents ?

Yes. We have ISO 9001 , CE certifications. We can make the certificate as the customer’s requirements.

What is the average lead time ?

Our lead time usually takes one to three months, it depends on the quantity of the order.

What kind of payment terms do you accept ?

We can accept T/T and L/C at sight payment currently.

Can you do OEM and ODM order ?

Yes.We has strong OEM & ODM ability . OEM and ODM (Private Labeling Service) are welcome.  We will offer full support to your brand.

Can you show how the machine works ?

Certainly,we will send you the operating video and instruction to you together with machines.

What is the product warranty ?

The warranty is 1 year mostly . The response time during the warranty period is guaranteed to be 4 hours.

After the normal use of the equipment to the warranty period, if the equipment fails (not caused by human factors), ChuanDao only charges a reasonable cost of production. The promised response time during the warranty period is 4 hours. Actively conduct routine inspections once a month.

After the warranty period, assist the user to formulate a detailed equipment maintenance plan and regularly maintain the equipment.

Tell me about your after service .

ChuanDao's after-sales service guarantees 24-hour all-weather service.

After the equipment is installed and tried out, professional technicians and technical engineers will be sent by ChuanDao headquarters for on-site debugging and training. Provide teaching and on-the-job training to user-side equipment management operators. During the warranty period, a preventive maintenance plan will be formulated for users, and local ChuanDao service technicians will be dispatched to door-to-door service once a month according to the plan.entive maintenance plan will ChuanDao treats customers with two principles .

Principle one: The customer is always right .

Principle two: Even if the customer is wrong ,pls refer to the principle one.

ChuanDao service concept: The customer is always right !